3-5 days is free and 1-2 days is £12.50 (UK Mainland only). Any order received after 12.30pm will be processed the next working day. Check our 'Shipping' page for prices to other destinations or for further details.
What's the difference between 'ATV-9004C' and 'ATV-9004B' thermostatic valves?
They're literally both the same thing, the only difference is that 'ATV-9004C' can be connected directly to a control box, while 'ATV-9004B' has a wall-mounting bracket.
Do I need a Remote Control?
No, the tap works straight-out-of-the-box. The remote control is only required if you wish to set certain parameters/customize the sensor i.e. sensor distance adjustment, flow timing etc.
Can your product be powered by batteries only?
Yes. All our taps can be powered by batteries only (4x AA batteries) as standard. Depending on the level of usuage, new alkaline batteries should last between 1-2 years.
What's the Warranty Period?
3-Year Warranty from the date of purchase. This excludes parts and accessories, which carries 1-Year.
Can you supply your products in other finishes?
Yes, we can make any of our taps in any finishes you require, but it takes a long period of time to finish (between 2-3 weeks). Also, the cost for this service can be quite high depending on the type of finish sought, and cost will vary from tap to tap. The bigger and the more parts a tap has, the more it will cost to plate.
What Do I get in my tap's package?
In most packages (excluding AMA/ATT Series), you'll get the following items:
1x Sensor tap 1x Control box 1x AC UK Cable (3-pin fused) 1x Flexible Hose Fittings
Please check the 'contents' section of each individual tap/product to see what comes in each corresponding package.
I have another branded product, can you supply parts?
No. You need to get in touch with your product's supplier/manufacturer for appropriate parts needed and other technical support required.
Do you have a shopfront?
No, we don't. If you need to 'see/touch before you buy', then call us to arrange a visit and we'll be more than happy accommodate your needs.
How do your tap works?
In a nutshell, water is automatically dispensed when you place your hands/object in the sensing zone, and it will automatically switch off once you leave the proximity zone.
Do I need to buy the control box separately?
No, you don't need to buy the control box separately. A control box (if applicable*) will be included in the tap's package. *No control box is supplied with AMA/ATT Series Sensor taps.
What's the difference between 'ASK-150' and 'ASK-200' sensor kits?
ASK-150 is a single supply, while ASK-200 has two built-in solenoid valves, where hot & cold water can be connected directly to it.
Do you have Autotaps distributors?
No, you can only buy our products directly.
Do you accept credit cards or take payment over the phone?
Yes we do. All major credit cards are accepted.
What's the price of this item...
All prices are shown on our online store here: Online Store.
What do you mean by "deck-mounted"?
This simply means the tap is designed to be fixed/seated on the worktop or basin. In other words, it's not 'wall-mountable'.
I'm trying to drill a hole, what hole size will be sufficient?
These are handmade colourful glass basins with manual waterfall taps. The uniqueness of these designs adds a touch of class and beauty to any environment.
Starleon
For all your projects that requires glass | basins and taps.