Most Common Questions Answered

3-5 days is free and 1-2 days is £12.50 (UK Mainland only).
Any order received after 12.30pm will be processed the next working day.
Check our 'Shipping' page for prices to other destinations or for further details.

They're literally both the same thing, the only difference is that 'ATV-9004C' can be connected directly to a control box, while 'ATV-9004B' has a wall-mounting bracket.

No, the tap works straight-out-of-the-box. The remote control is only required if you wish to set certain parameters/customize the sensor i.e. sensor distance adjustment, flow timing etc.

Yes. All our taps can be powered by batteries only (4x AA batteries) as standard. Depending on the level of usuage, new alkaline batteries should last between 1-2 years.

3-Year Warranty from the date of purchase. This excludes parts and accessories, which carries 1-Year.

Yes, we can make any of our taps in any finishes you require, but it takes a long period of time to finish (between 2-3 weeks). Also, the cost for this service can be quite high depending on the type of finish sought, and cost will vary from tap to tap. The bigger and the more parts a tap has, the more it will cost to plate.

In most packages (excluding AMA/ATT Series), you'll get the following items:

1x Sensor tap
1x Control box
1x AC UK Cable (3-pin fused)
1x Flexible Hose
Fittings

Please check the 'contents' section of each individual tap/product to see what comes in each corresponding package.

No. You need to get in touch with your product's supplier/manufacturer for appropriate parts needed and other technical support required.

No, we don't. If you need to 'see/touch before you buy', then call us to arrange a visit and we'll be more than happy accommodate your needs.

In a nutshell, water is automatically dispensed when you place your hands/object in the sensing zone, and it will automatically switch off once you leave the proximity zone.

No, you don't need to buy the control box separately. A control box (if applicable*) will be included in the tap's package.
*No control box is supplied with AMA/ATT Series Sensor taps.

ASK-150 is a single supply, while ASK-200 has two built-in solenoid valves, where hot & cold water can be connected directly to it.

No, you can only buy our products directly.

Yes we do. All major credit cards are accepted.

All prices are shown on our online store here: Online Store.

This simply means the tap is designed to be fixed/seated on the worktop or basin. In other words, it's not 'wall-mountable'.

Between 30-35mm size will be sufficient.

The smallest designs we have are: ATS-2015, ATS-0049S, ATS-0059 and ATS-0019.

The minimum sensor distance achievable is '5cm', while the maximum is approximately '27cm'.