If you have a continuous water flow problem
When you have continuous water flow problem, it usually because of the following known issues listed below. Should this happen, please try the following:
Resetting the Sensor
Alternatively, disconnect the sensor cable from the control box, wait for roughly 30 seconds, reconnect the sensor and test.
Water Feed Connection in Reverse
If the problem persist, the control box may be faulty (except ATT Series) and might need replacing, please call customer service on 0203 086 9820 for further assistance.
Power Connection in Reverse
If There's a Leak
If you have leaks, make sure the water connections are tightened properly. Also make sure you have used the right rubber washers (where appropriate)
Always keep Autotaps surface clean and dry. DO NOT IMMERSE AUTOTAPS IN WATER.
If cleaning is required, use damp towel or cotton cloth to wipe gently and avoid any rocking or violent motion.
Make sure the batteries are installed correctly (‘+’ positive and ‘-‘ negative charge). The batteries must be alkaline type of the same brand (It should last up to 2 years)
Auto-block Detection Function
In most our sensor taps, water will stop running after 60 seconds of continuous flow of water when an object is detected in sensor range (without moving i.e. stationary). After this time, the water will shut OFF automatically and will continue to stay OFF until the object is removed from the sensing/induction zone and re-enters it again.
Objects of dark colour or transparent objects may not be easily detected. You can press the manual override button (in case of ATO Series) to use manual operation when objects are not detected.
Do not obstruct water flow into drainage system when Autotaps is unattended.
The mesh filter section will gather limescale and debris.
To inspect or clean:
- Switch OFF the water supply
- Remove Autotaps inlet connections (connected to the control box underneath the sink)
- Remove filter; Inspect and remove any limescale build-up (by giving it a little shake and rinse)
- IOnce done, install the control box and switch the water supply back ON.
Erratic Water Flow
If Autotaps keeps turning on and off erratically, try and reset Autotaps unit by disconnecting the power for 5 minutes and reconnect again to reset the sensor.
Be careful when installing Autotaps, please note that any damage made to your unit or sensor tap during installation is not manufacturer’s liability.
Please take notice: Water may be HOT from last use. Always check the water temperature is at a safe or COLD position (ATT-Series) before usage.
Erratic Sensor Detection
If you experience Autotaps infrared sensor behaving erratically, try the following:
- Turn tap to OFF position
- Wipe the infrared sensor face clean of dust or steam
- Turn tap back to ON position to test
- If problem persist, try resetting the sensor range (Click here for instruction)
Prolonging the life of Autotaps
To avoid any damage, DO NOT rock/swing the Autotaps unit or hit violently.
Keep Autotaps away from direct sunlight to avoid damage to the sensor, erratic or unstable behaviour
In case you live in ‘hard-water’ area, it is recommended that you regularly check water 'mesh' filter section (once or twice a month) for limescale build-up.