MOST COMMON QUESTIONS ANSWERED

Frequently Asked Questions about our products and services

WHAT DO I GET IN MY SENSOR TAP PACKAGE?

You get the following:

1x Sensor tap
1x Flexible hose (2x flexible hoses supplied with AMA series, ATT Series and none with ATW-8304)
1x Transformer (Built-in inside the control box. If not, it will be supplied separately)
1x Control box (None supplied with AMA/ATT Series, and ATO-0045)
1x AC Cable (3-pin ac plug is only supplied with new control box design: ACB-0112)
1x Control box back-clip (New design: ACB-0112)
Fitting and Screws
1x Manual

WHAT IS THE WARRANTY?

We now offer 24-month Manufacturer’s Warranty. If anything happens to the taps which deemed to be manufacturer’s defects, then Autotaps will try to repair or offer replacement if necessary. Full Warranty’s disclaimer can be found here

HOW AUTOMATIC TAP WORKS?

Full diagram and explanation of how automatic taps works can be found here

I WAS ABOUT TO BUY ONLINE, BUT WHO'S "shopify"?

shopify is the exclusive authorized sales platform use by Autotaps to sell goods and services to customers.

WHY IS A SENSOR TAP BETTER THAN MY MANUAL TAP?

For many reasons, and some of these reasons can be found here

WHY IS AUTOTAPS A ‘MANUFACTURER AND SUPPLIER’?

Autotaps’ is our brand name and we manufacture different types of sensor taps, and we also supply other brands as well such as Starleon Basins, Ackstone Marbles, ROS Sensor taps etc.

WHAT IS THE WARRANTY?

We now offer 24-month Manufacturer’s Warranty. If anything happens to the taps which deemed to be manufacturer’s defects, then Autotaps will try to repair or offer replacement if necessary. Full Warranty’s disclaimer can be found here

The only reason why a manual tap is better than a sensor tap is that you don’t need any type of power to get it to work (everything is done manually). Autotaps can be powered by Mains or by batteries or both (battery powered sensor taps will last up to 2 years). Autotaps also supply self-powered sensor taps with built in micro turbine system.

With this turbine technology, you have the opportunity to enjoy sensor activation technology, and never worry about changing batteries or relying on Mains to get your tap to function.

DO YOU HAVE A SHOWROOM?

No, but you can still visit us at our warehouse/office if you want to view products or discuss anything in person. Please call us first to book an appointment before you visit.

I NEED A SAMPLE, HOW CAN I GET ONE BEFORE MY PURCHASE?

If you’re buying just one unit, purchase the tap as normal, and you can return it back within 7 working days if you’re not happy with it. A full refund (excluding any delivery charge paid) will be issued, provided that you returned the product back to us in its original packaging, and free of defects.

WHO ARE YOUR PAST CLIENTS?

We have installed and sold our Autotaps (and other brands) to many clients, but some of them are listed here

DO YOU HAVE ANY DISTRIBUTORS?

Not yet. Autotaps brand and other brands we supply can only be bought directly from us. If you want to become a sole distributorship of our products in your area or region, please let us know by filling our Sole Distributorship Form.

WHAT’S THE DELIVERY CHARGE TO UK MAINLAND ADDRESSES?

Deliveries to UK addresses is £12.50, depending on quantities.

HOW CAN I OPEN AN ACCOUNT?

We do not offer account to any company, all purchases must be paid-for upfront.

DO I REALLY SAVE MONEY OR CONSERVE WATER USING A SENSOR TAP?

Yes you do. Facts and graphical explanation can be found here.

IN THE LONG RUN, DO I REALLY SAVE MONEY?

Yes you do. Check the facts here
.
Sensor electronic taps uses less water compared to manual taps. By using less water, you save more money on your water bills, conserve water, prevents cross-termination and your carbon footprint will be lower.

WHY DO I NEED A SENSOR TAP?

For several reasons, some of them can be found here

DO YOU HAVE ANY VIDEO DEMONSTRATION?

Yes, for AMA Series.
 You can view it here

WHAT’S THE BEST WAY OF GETTING IN TOUCH WITH YOUR COMPANY?

The best way of getting in touch is by telephone. If we are too busy, emailing is another way of getting in touch with us. Please allow up to 24 hours to get back to you if you require detailed information, otherwise, we reply to emails same day. You can also visit our office, but please call us to book an appointment before you visit. Visit our contact us page

WHAT’S YOUR DELIVERY LEAD TIME?

Depending on quantities and delivery address i.e. international orders.

Our typical delivery lead-time are as follows:
1-2 days is £12.50 (UK Mainland only)
3-5 days is £free (UK Mainland only)
3-5 days is £30.00 (European Union Countries)
3-7 days is £Varies (Rest of the World)